Service Status
Live updates on platform availability, performance, and planned maintenance. Current status: All systems operational
Status Summary
- Website Quote Widget — Operational
- Email Notifications — Operational
- SMS Notifications — Operational
- Survey Booking Links — Operational
- Analytics & Reporting — Operational
- API / Integrations (if applicable) — Operational
- Authentication / Login — Operational
Incident Updates
Incident Feed
We post updates here when we detect an issue impacting availability or performance.
No active incidents
No Past incidents
What to expect during an incident: We’ll post an initial update when an issue is identified and continue to update as we investigate, mitigate, and resolve.
Current Performance
Performance & Response Times
App responsiveness: Normal
Quote generation: Normal
Outbound notifications (email/SMS): Normal
You can replace these with simple “Normal / Degraded / Disrupted” indicators if you don’t want to show numbers.
Planned Maintenance
Scheduled Maintenance
We schedule maintenance to improve performance, security, and reliability.
No scheduled maintenance
Maintenance notifications: If maintenance may affect access, we’ll post it here in advance and notify customers in-app where possible.
Support Routing
Support & Help
For security and account protection, support tickets must be submitted from inside your Quotestack account.
To raise a ticket:
1 Log in to your account
2 Open Support
3 Click New Ticket
Log in to Support
Billing, invoices, cancellations & refunds are handled by our Merchant of Record. Please use the support link provided on your receipt/invoice.
Incident Severity Definitions
Incident Severity Levels
- Operational — Service running normally
- Degraded performance — Service is available but slower than normal
- Partial outage — Some features are unavailable
- Major outage — The service is unavailable or heavily impaired
Transparency
How we handle incidents
When there’s an incident, we follow a consistent process:
1 Investigate — confirm impact and scope
2 Mitigate — reduce impact where possible
3 Resolve — restore service
4 Review — document root cause and preventative improvements
For major incidents, we publish a short post-incident summary in the incident history.
