Service Status
Live updates on platform availability, performance, and planned maintenance.
Current status: All systems operational
Status Summary
Website Quote Widget: Operational
Email Notifications: Operational
SMS Notifications: Operational
Survey Booking Links: Operational
Analytics & Reporting: Operational
Integrations: Operational
Authentication & Login: Operation
Incident Updates
Incident Feed
We post updates here when we detect an issue impacting availability or performance.
No active incidents
No Past incidents
What to expect during an incident: We’ll post an initial update when an issue is identified and continue to update as we investigate, mitigate, and resolve.
Current Performance
Performance & Response Times
App responsiveness: Normal
Quote generation: Normal
Outbound notifications: Normal
Planned Maintenance
Scheduled Maintenance
We schedule maintenance to improve performance, security, and reliability.
No scheduled maintenance
Maintenance notifications: If maintenance may affect access, we’ll post it here in advance and notify customers in-app where possible.
Support Routing
Help & Support
For security and account protection, support tickets must be submitted from inside your Quotestack account.
To raise a ticket:
- Log in to your account
- Open Support
- Click New Ticket
Log in to Support
Billing, invoices, cancellations & refunds are handled by our Merchant of Record. Please use the support link provided on your receipt/invoice.
Incident Severity Definitions
Incident Severity Levels
Operational — Service running normally
Degraded performance — Service is available but slower than normal
Partial outage — Some features are unavailable
Major outage
— The service is unavailable or heavily impaired
Transparency
How we handle incidents
When there’s an incident, we follow a consistent process:
- Investigate — confirm impact and scope
- Mitigate — reduce impact where possible
- Resolve — restore service
- Review — document root cause and preventative improvements
For major incidents, we publish a short post-incident summary in the incident history.
